Refund policy

 

Return policy

Detepo supplies exclusively to businesses, institutions and self-employed professionals. This policy applies to those business purchases.

No right of withdrawal for business purchases

The statutory fourteen-day right of withdrawal applies to consumers. If you buy as a business, that right does not apply. That doesn't mean you're stuck with something that doesn't work: below is what we do offer.

Damaged or incorrectly delivered

Check the shipment on receipt. If something is damaged or the delivery is incorrect, report it within five business days to support@detepo.com with your order number and a photo. We will send a replacement free of charge or take the shipment back.

Defect under warranty

The hardware is covered by a twenty-four-month warranty from the invoice date. If a counter doesn't work as it should, please contact us first — we resolve many faults remotely. If that doesn't work, you'll receive return instructions and we will repair or replace the device. The warranty does not cover damage caused by dropping, water, incorrect mounting, your own modifications or normal battery wear.

Returns without a defect

If you're not happy with a counter, contact us within thirty days of delivery. If the device is complete, unused and in its original packaging, we will take it back by arrangement. The return costs are then at your expense. Custom-supplied or installed set-ups cannot be taken back.

How to return

Never send anything back without asking: without a return number we cannot link a shipment to your order. Email support@detepo.com and you'll receive a return number and the address. Pack the device so that it arrives undamaged.

Refund

After receipt and inspection, we refund within fourteen days via the same payment method, or we credit the invoice.

Subscriptions

Subscriptions can be cancelled monthly and are not refunded for months that have already passed. If you cancel, the subscription continues until the end of the current month.

Contact

Detepo is a brand of Solotech V.O.F.
Boslaan 3, 7811 GJ Emmen, The Netherlands
Chamber of Commerce (KvK) 56491875 · VAT NL852151779B01
support@detepo.com · +31 591 239 259, Mon–Fri 09:00–17:00 (CET)