Terms of service
Terms and conditions
1. Who we are
Detepo is a brand of Solotech V.O.F.
Boslaan 3, 7811 GJ Emmen, The Netherlands
Chamber of Commerce (KvK) 56491875 · VAT NL852151779B01
support@detepo.com · +31 591 239 259, Mon–Fri 09:00–17:00 (CET)
2. Scope of these terms
These terms apply to every quotation, order and agreement between Solotech V.O.F. and a customer acting in the course of a profession or business. We do not supply to consumers. We expressly reject the customer's purchasing conditions, unless we agree otherwise in writing.
3. Offer and agreement
Quotations are valid for thirty days unless stated otherwise. An agreement is concluded as soon as we confirm your order. Obvious typing and calculation errors are not binding on us.
4. Prices
All prices are in euros and exclude VAT. You pay once for hardware; in addition, a subscription per counter per month applies. We may adjust subscription prices annually and will announce this at least one month in advance. If you disagree with an increase, you may cancel the subscription as of the effective date.
5. Payment
Payment is made via the payment methods in the webshop, or on invoice within fourteen days if agreed. In the event of late payment, you owe the statutory commercial interest without a reminder, plus collection costs. We may suspend the service as long as an invoice remains unpaid.
6. Delivery
Delivery times are an estimate and not a strict deadline. If a delivery is delayed, we will let you know and agree a new date. See also our shipping policy.
7. Subscription, dashboard and app
The subscription gives access to the dashboard and the app and runs monthly. It can be cancelled monthly, effective from the following month. We make every effort to keep the platform available, but cannot guarantee uninterrupted availability; where possible, we announce maintenance in advance. On termination you can export your measurement data; we delete it thirty days after termination.
8. Warranty and defects
Hardware is covered by a twenty-four-month warranty from the invoice date. Report defects within five business days of discovery. The warranty lapses in the event of damage caused by incorrect mounting, your own modifications, dropping, water or use contrary to the instructions. See our return policy for the procedure.
9. Your responsibilities
You provide a suitable mounting location, power and — for the WiFi counter — a working network. Counts are a measurement, not accounting; you use them as management information. We do not guarantee an exact percentage of accuracy.
10. Liability
Our liability is limited to the amount you paid us for the product or subscription concerned in the twelve months before the event giving rise to the damage. We are not liable for consequential damage, lost profit or missed revenue due to incorrect or missing counts. This limitation does not apply in the event of intent or deliberate recklessness on our part.
11. Force majeure
In the event of force majeure, we may suspend delivery. If the force majeure lasts longer than sixty days, both parties may terminate the agreement without compensation.
12. Intellectual property
All rights to the software, the dashboard, the app, manuals and the Detepo brand remain with us. You receive a right of use for as long as your subscription runs.
13. Resellers
Additional arrangements on purchase prices, margins and territory apply to resellers. We record these separately; in the event of conflict, the reseller agreement prevails.
14. Governing law
Our agreements are governed by Dutch law. Disputes are submitted to the competent court in the district of Noord-Nederland, Assen location.
15. Changes
We may amend these terms. Existing agreements are governed by the terms that applied when they were concluded, unless we announce a change at least one month in advance.